General Terms and Conditions (No. 1)
Wedding Video Services

Preliminary remarks

These General Terms and Conditions of Sale (GTC) govern, without restriction or reservation, all services related to the production of wedding films by Al et Marge Studio SARL, whose registered office is located at 26 rue du Verboté, 90350 Evette-Salbert, France, registered under SIRET number 98794283600014. They apply to all orders placed by a client, whether professional or not, over the age of 18 and with full legal capacity, whether contact is made via the website, social media, email, or telephone.

The GTC are systematically made available to the Client before any order is confirmed. They are accessible at any time on the website at the following address: https://aletmargestudio.com/cgv, thus ensuring the provision of the pre-contractual information required by law.

Confirmation of an order implies full acceptance of these Terms and Conditions. If these Terms and Conditions are refused, no services may be provided by the company.

Al et Marge Studio SARL reserves the right to modify these Terms and Conditions at any time and without notice. However, the applicable version remains the one in effect on the date of the order placed by the Customer.

Before confirming any order, the Customer acknowledges having received all necessary information, in a legible and understandable manner, to ensure the suitability of the service to their needs. This information includes, in accordance with Articles L.221-5, L.111-1, R.111-1, L.111-2, R.111-2, and R.221-2 of the French Consumer Code, the following:

The essential characteristics of the service offered, adapted to the communication medium used;
The total price of the service as well as any additional costs;
The expected date or timeframe for performance, if not immediate;
The company’s full contact details (postal address, telephone number, email address);
The conditions relating to cancellation and withdrawal;
Possible recourse to a mediator in the event of a dispute;
The terms of termination, as well as the major contractual conditions;
The accepted payment methods.
Booking a service constitutes unreserved acceptance of all the provisions of these General Terms and Conditions.

1. Purpose

The general terms and conditions of sale described below detail the rights and obligations of Al et Marge Studio SARL and its client in connection with the sale of services related to wedding video production and editing. All services provided by Al et Marge Studio SARL imply unconditional acceptance of these general terms and conditions of sale.

2. Services

Al et Marge Studio produces audiovisual productions related to weddings.

Wedding film, a unique full-day package
Express delivery within 72 hours
“Keepsake” video
“Save the date” video
“Our promises” film
Each service is subject to personalized quotes or fixed-price packages. Please contact us at contact@aletmargestudio.com for more information.

Travel expenses are included within a 50 km radius of Belfort. Beyond this, a flat rate of €0.50/km is applied. In the event of filming requiring an overnight stay, accommodation and meal costs are the client’s responsibility.

3. Rates, Payment Terms, and Settlement

3.1. Rates

The amount of the service reserved by the Client is fixed and indicated in the quote or contract.

This price includes all services and fees necessary to perform the service in accordance with this contract, unless there are any additional specific or personalized requests, which would result in an additional cost.

The rates mentioned in the quote are expressed in euros and must be paid exclusively in this currency, regardless of the Client’s nationality. They correspond to the services described and are valid only on the date indicated on the quote.

The prices displayed are inclusive of all taxes. The details of the order amount excluding and including taxes will be specified on the invoice sent to the Client.

The Customer agrees to pay the total amount without any deduction or compensation, whatever the reason.

3.2. Payment

The payment methods offered by Al et Marge Studio SARL are as follows:

By bank transfer,
By cash,
By check made payable to Al et Marge Studio SARL.
Cash payments are accepted within the limits permitted by applicable law (maximum €1,000 for clients domiciled for tax purposes in France).

3.3. Payment Terms

Payment for services is made according to the following schedule:

A 40% deposit is due upon signing the contract or, at the latest, within 14 (fourteen) days thereafter;
The balance of 60% must be paid no later than 30 (thirty) days before the wedding date, as indicated at the beginning of the contract or on the attached quote.
The Client acknowledges that signing the contract and paying the deposit constitute a firm and irrevocable commitment.

4. Fixed Late Payment Compensation

In the event of non-payment by the agreed date, late payment interest will automatically be applied, without the need for a reminder. This interest will be at a rate corresponding to the legal rate in effect, plus 10 (ten) points.

In accordance with legal provisions (Article L.441-10 of the French Commercial Code), any late payment will also automatically result in the application of a fixed penalty of €40 (forty euros) for recovery costs. If the costs incurred exceed this amount, additional compensation may be claimed upon presentation of supporting documentation.

In the event of persistent non-payment, and without a response from the Client within 15 (fifteen) days of formal notice being sent, the contract will be considered terminated automatically. Any amounts already committed or services partially performed will remain due, and the balance will be payable immediately.

The company also reserves the right to suspend any ongoing service, block, or cancel an order in the event of payment authorization refusal, proven non-payment, or if a payment dispute is pending with the Client.

The application of these penalties does not preclude recourse to legal proceedings to obtain full compensation for the damages suffered.

In the event of fraudulent use of a payment method, the Client agrees to contact Al & Marge Studio SARL as soon as possible by email at the following address: contact@aletmargestudio.com, and to take the necessary steps with their banking institution.

5. Withdrawal Periods

In accordance with Articles L.221-18 et seq. of the French Consumer Code, the consumer (non-professional) Customer has a statutory period of 14 (fourteen) calendar days to exercise their right of withdrawal, without having to justify their decision or incur any costs.

This period begins the day after the contract is entered into. If it expires on a Saturday, Sunday, or public holiday, it is extended until the next business day.

The right of withdrawal cannot be exercised for contracts fully executed before the end of the period, provided that the Customer has given their prior consent to begin the service and has expressly waived their right of withdrawal.

If the Customer requests that the service be performed before the end of the withdrawal period, they remain entitled to withdraw, but will be liable for an amount proportional to the work already completed at the time of notification of their decision.

In the event of a specific request from the Client less than 60 days before the scheduled date of the service, the Client must make the request in writing and formally authorize the Service Provider to begin the assignment immediately, which may result in the loss of the right of withdrawal.

The Client agrees, in the event of withdrawal after the assignment has partially started, to pay compensation corresponding to the work already completed.

Withdrawal Form Template

(To be completed only by Individual Clients who have the right of withdrawal)

To the attention of Al & Marge Studio SARL – 26 rue du Verboté, 90350 Evette-Salbert

contact@aletmargestudio.com

I, the undersigned: [Last and first name]

residing at: [Full address],

hereby inform you that I withdraw from the contract for the following service:

[Nature of the service], ordered on: [Date of signature of the contract].

Date:

Signature (only for paper form):

6. Order Cancellation

Any termination of contract must be notified in writing by registered mail with acknowledgment of receipt.

The termination will take effect on the date this letter is received by the party concerned.

In the event of termination at the Client’s initiative, the Service Provider is released from all obligations under the contract.

Amounts already paid prior to cancellation will remain the property of the company and will not be refunded, which the Client expressly acknowledges.

If cancellation occurs less than 30 days before the scheduled date of the service (excluding cases of force majeure or duly justified legitimate reason), the Client remains liable for the full amount initially agreed.

If cancellation occurs between 31 and 90 days before the event, excluding cases of force majeure, the Client agrees to pay compensation equal to 25% of the total price of the service.

For any cancellation made more than 91 days before the scheduled date, the deposit paid will remain the property of the company, with no possibility of refund, which the Client fully accepts.

For its part, the company may only cancel the service in the event of force majeure, in the legal sense of the term, and in accordance with the conditions set out in these General Terms and Conditions.

In the event of cancellation initiated by the company (excluding cases of force majeure), all amounts received will be refunded within a maximum of 30 days, without the Client being entitled to any compensation or indemnity.

In the event of an impediment due to force majeure, the company undertakes to propose a replacement of equivalent quality, both in terms of skills and price. The Client accepts this possibility, while retaining the freedom to seek another service provider at their own expense if the proposed solution does not satisfy them.

7. Termination

This contract may be terminated early in the following cases:

Serious breach of contract: In the event of non-compliance by one of the parties with its essential obligations set out in the contract, and unless otherwise provided, the other party may terminate the contract automatically, 8 (eight) days after sending a formal notice, which has remained unanswered, by registered letter with acknowledgment of receipt. This termination does not preclude the injured party from claiming damages.
Force majeure: The contract may also be terminated in the event of force majeure, as defined by Article 1218 of the Civil Code and French case law. This is an external, unforeseeable, and irresistible event beyond the control of the party concerned, making it impossible to fulfill its obligations, and which could not have been avoided despite reasonable measures. In either case, the termination will take effect without prejudice to any amounts already owed at the time of termination.

8. Change

8.1. Postponement of the Service Date

No change of date occurring less than 90 (ninety) days before the initially scheduled date will be accepted, except in cases of duly justified force majeure or a legitimate reason recognized by mutual agreement. In this case, the deposit paid will be retained by the company as fixed compensation.

If the postponement request is made more than 90 days before the service, and provided that the Service Provider is available on the new requested date, the deposit already paid will be retained and deducted from the total amount of the service.

Any change of date may result in a price increase, based on the new fees or conditions applicable on the modified date. This potential increase will be the subject of a new quote, subject to approval by the Client, who agrees to bear the additional cost. The Service Provider cannot be held responsible for this price variation.

If the Service Provider is unavailable on the new date, the deposit will be retained as contractual compensation.

8.2. Change of Service Location

Any request to change the service location that may require logistical adjustments (extended presence time, accommodation, transportation costs, meals, etc.) must be the subject of an amendment to the contract specifying the new conditions. Any additional costs incurred will be borne entirely by the Client.

In the event that no location was specified when the contract was initially signed, the costs related to the chosen location will also be borne entirely by the Client and will be the subject of a dedicated amendment.

9. Terms of Service Performance and Obligations of the Parties

9.1. Client Commitments

To enable the Service Provider to carry out its work under the best possible conditions, the Client undertakes to provide it with all information necessary for the proper performance of the agreed services.

The Service Provider retains sole discretion over the resources it deems appropriate for the provision of the services, whether in terms of human resources (team), equipment (organization, techniques), or methodology. It may, if necessary, coordinate its work with other parties designated by the spouses.

The contractual relationship established between the Parties is based on a relationship of independent collaboration. No provision may allow either Party to act or commit on behalf of the other.

It is expressly acknowledged that this collaboration in no way constitutes a company or joint venture, or even a joint venture.

In accordance with Article 1137 of the French Civil Code, the Service Provider undertakes to use all reasonable means to achieve the objectives defined in this contract.

Each Party undertakes to act with loyalty and good faith throughout the collaboration.

9.2. Obligations of the Bride and Groom

The Bride and Groom are responsible for verifying in advance that the other service providers present at the event (hairdresser, makeup artist, florist, officiant, caterer, wedding planner, etc.) agree to the Service Provider’s presence.

They undertake to scrupulously respect the schedules set out in the contract or by subsequent agreements. Any delay attributable to the Bride and Groom or to the day’s events will not give rise to a claim if it affects the capture of images.

The Bride and Groom are responsible for ensuring free access to the various filming locations and for taking the necessary steps (reservations, payments, authorizations, etc.).

They agree that the Service Provider may film all guests. In the event of objection from certain participants, the Bride and Groom will be solely responsible for finding an arrangement. The Service Provider cannot be held liable in this regard.

Any involvement of a competing videographer or photographer must be communicated to the Service Provider in advance.

The Bride and Groom are invited to notify the Service Provider in advance of any footage they would like to include in their film. The Service Provider will endeavor to accommodate these requests whenever possible, without guaranteeing results.

They are informed that the Service Provider will prioritize key moments of the day and spontaneous interactions with guests to construct the audiovisual narrative.

In the event of conflicting instructions between the Bride and Groom and their loved ones (witnesses, parents), only the instructions of the Bride and Groom, as their direct contracting partners, will prevail.

The Bride and Groom must provide, within 15 days after the wedding, the desired music tracks to accompany the editing of their video.

A minimum of 12 tracks is required, distributed as follows: 4 calm tracks, 4 moderately intense tracks, and 4 dynamic tracks. The files must be sent by email or via a download link, in .wav or .mp3 format (the .wav format is preferred for optimal quality).

The Bride and Groom attest that they hold the necessary rights or have obtained permission from the rights holders for the use of the music provided.

By using the Service Provider, the Bride and Groom acknowledge that they have read and fully accept its recording, editing, and visual processing style.

They must check with the sound system team to ensure that the equipment used allows for audio recording via an external input, in order to capture the speeches in good conditions.

The Bride and Groom guarantee that they have taken all necessary measures to respect the image rights of the people being filmed and have obtained the required authorizations for public and private locations.

They agree to allow filming in all locations and at all stages of the wedding. Any taxes, recording permits, or required authorizations remain their responsibility.

They will ensure that the drone flight conditions are met (owner authorization, site security, etc.). In the event of an impossibility due to refusals or unsuitable conditions, no complaints will be accepted.

The bride and groom will have 15 days after delivery to provide feedback. They may request up to five adjustments, with a limit of one modified version. Any additional requests will result in an additional quote.

9.3. Service Provider’s Commitments

The Service Provider is bound by an obligation of means: it mobilizes its skills, know-how, and the necessary technical resources to meet the expectations expressed by the Bride and Groom.

It manages the entire service, chooses the tools and organization, and may interact with other service providers independently.

It is also bound by a duty of advice: it undertakes to inform, alert, and support the Bride and Groom in the choices related to the production of their film.

The Service Provider uses well-maintained, suitable, and secure equipment to ensure filming in the best possible conditions.

It cannot be held responsible if some guests are not filmed or if certain images are impossible to capture due to weather constraints, unsuitable spaces, or security decisions.

It adheres to the contractually agreed duration of the service. If the soundtrack is not received within 15 days of the event, the Service Provider will select suitable tracks themselves, with no right of complaint.

Complete delivery is guaranteed within a maximum of 60 days after the event. In the event of a delay not justified by force majeure, a fixed penalty equivalent to 10% of the total price per month of delay will be refunded within 15 days.

The work delivered includes editing, color grading, cropping, and harmonization of the sequences. Requested edits are limited to 5 modifications. Only one new version will be provided. Any additional requests will be subject to a specific quote.

A modification is considered to be: any addition, deletion, relocation, or adjustment of a sequence or soundtrack. Any request involving musical changes will necessarily result in a complete reworking of the film.

The slideshows shown on the day are not filmed. Speeches are recorded with a single camera only, but not exhaustively, unless specifically requested to include a second cameraman and the creation of a dedicated video.

Entertainment, singing, or other guest performances will not be recorded in their entirety unless specifically requested for additional video.

The Service Provider is not required to include all captured footage in the final edit.

If flight conditions do not allow for safe use of the drone, it will not be used. No claims may be made in this regard.

The teaser is an artistic work whose soundtrack will be selected exclusively by the Service Provider from royalty-free licenses suitable for online distribution.

The Service Provider is responsible for the necessary authorization requests for the drone’s flight: authorization from the owner, coordination with the authorities (prefecture, airport, military base) in accordance with current aviation regulations (ICAO charts).

Finally, the Service Provider undertakes to only use employees who are legally employed in accordance with the French Labor Code. It also ensures that any subcontracting or outsourcing complies with applicable social and legal standards.

10. Hosting, Storage, and Retention

The Service Provider shall ensure the security of its equipment and recording media (memory cards, hard drives, etc.) used to store images captured during the event. However, it shall not be held liable for loss or theft of data occurring during or after the service, if a force majeure event or incident beyond its control prevents the proper performance of the contract.

Although all necessary precautions are taken to ensure the quality and integrity of the recorded files, the Service Provider shall not be held liable for images damaged or corrupted due to exceptional circumstances, unforeseen technical defects, or any other force majeure event.

The final files (completed and delivered edits) will be archived by the Service Provider for a period of 6 (six) months from the delivery date. During this period, the Client may request a copy of the deliverables. Beyond this period, the Service Provider no longer guarantees the preservation of the images and cannot be held responsible for the inability to provide a new copy of the files.

In accordance with the provisions of the Intellectual Property Code, the images and videos produced remain the exclusive property of the Service Provider. However, the Client has a private, non-commercial, and non-exclusive right to use the deliverables.

The films will be temporarily hosted on a secure server for a period of 30 (thirty) days following delivery. It is the Client’s responsibility to download them within this period. After this deadline, the Service Provider cannot be held responsible for the unavailability of the files. The Client is strongly recommended to immediately back up the delivered videos on several reliable media (computer, external hard drives, cloud storage, etc.).

11. Intellectual Property and Image Rights

11.1. Intellectual Property

The provision of the audiovisual production in digital format does not in any way transfer intellectual property rights, in accordance with Article L.111-3 of the French Intellectual Property Code. The content provided is intended exclusively for private and family use, including extended family and guests.

Any distribution on printed media (such as magazines, newspapers) or digital media for commercial purposes (commercial websites, transfer of rights to third parties) is strictly prohibited without the company’s prior authorization. Any violation of this rule will constitute an infringement within the meaning of Article L.335-2 of the French Intellectual Property Code.

The bride and groom may use the digital files solely for personal or family purposes, including on social media, blogs, or websites, provided that the videos are not modified or altered.

Furthermore, any distribution made by the bride and groom in compliance with these conditions must include a link or explicit reference to the Service Provider’s website. The bride and groom also undertake to inform the Service Provider of any unauthorized or fraudulent use of which they become aware.

11.2. Image Rights

By signing this contract, the Bride and Groom expressly authorize the Service Provider to use the images captured during their wedding for promotional and commercial purposes, on the following communication media (non-exhaustive list):

The Service Provider’s website and blog,
Social media (Instagram, Facebook, TikTok, etc.),
Printed media such as portfolios, brochures, business cards, flyers,
The Service Provider’s workspaces or offices,
Publications on online platforms dedicated to video or weddings,
Printed or digital works presenting the Service Provider’s work,
And any other existing or future media related to the promotion of the business.
This authorization covers all current and future communication media of the company, whether physical or digital. The Bride and Groom acknowledge that this use does not entitle them to any remuneration, compensation, or consideration, present or future.

The validity of this authorization is unlimited, as long as the Service Provider’s business is in operation.

The Service Provider undertakes not to use the images in a manner that violates the privacy or dignity of the persons depicted.

No exploitation rights will be assigned to third parties without the prior written consent of the Bride and Groom appearing in the images in question.

The Bride and Groom, however, retain the right to refuse any public distribution. This refusal must be made in writing at the time of signing the contract, stating “total refusal of publication.” In this case, a 20% increase will be applied to the service fee, which the Bride and Groom accept and agree to pay.

Regarding guests or third parties appearing in the images, any person not wishing to appear in any potential distribution must inform the Service Provider within 8 (eight) days of the event, directly or through the Bride and Groom. This clause will be reproduced in the warning or information message sent to them.

12. Data Protection

In the performance of this contract, the Parties undertake to comply with all applicable provisions relating to the protection of personal data, and in particular Regulation (EU) 2016/679 of April 27, 2016, known as the General Data Protection Regulation (GDPR), as well as French Law No. 78-17 of January 6, 1978, as amended, known as the French Data Protection Act.

Each Party undertakes to process the other’s personal data in accordance with their legal obligations regarding confidentiality, security, and data retention periods.

By signing this contract, the Client expressly authorizes the Service Provider to collect, process, and store the data strictly necessary for the proper performance of the planned Services. This information will only be used for this specific purpose and for the duration strictly necessary for its processing, including to meet any legal, accounting, or tax obligations.

In accordance with the rights provided for by regulations, the Client may, at any time and subject to proof of identity, exercise their rights to access, rectify, delete, or limit the processing of their personal data. They may also object to their processing or request their data portability.

For any request relating to their personal data or to exercise their rights, the Client may contact the Service Provider at the following address: contact@aletmargestudio.com

13. Liabilities & Insurance

The Service Provider, Al et Marge Studio SARL, holds a Professional Liability Insurance policy with Hiscox via Orus, contract No. RCPH278413132.

The Service Provider declines all liability for loss of data or files resulting from damage caused to its equipment by a third party (guest, client, other service provider), whether during or after filming.

The Service Provider shall not be held liable for non-performance or improper performance of the contract attributable to:

negligence or fault of the Bride and Groom,
the unforeseeable and irresistible intervention of a third party unrelated to the contractual relationship,
or a case of force majeure.
Force majeure is considered to be any external, unforeseeable, and insurmountable event beyond the control of the parties, making performance of the contract impossible.

In all situations where the Bride and Groom fail to fulfill their commitments, the amounts paid to the Service Provider will remain theirs as contractual compensation.

The Service Provider’s liability is strictly limited to the amounts actually received for the agreed service. Failure to enforce a clause at a given time will in no way constitute a waiver of its subsequent application.

The Service Provider shall not be held liable for any direct or indirect loss suffered by the Bride and Groom or their guests, particularly in the event of:

theft, damage, or loss of personal or material property belonging to the Bride and Groom or event participants, regardless of the location or circumstances (parking lots, venues, accommodations, etc.);
force majeure (strike, fire, water damage, administrative decisions, etc.). The Service Provider shall also not be held liable for any damages or incidents resulting from the services of another professional hired by the Bride and Groom, particularly in the event of:

material or bodily injury caused by the Bride and Groom or their guests to the premises, equipment, or personnel of the said service provider;
accidents or incidents occurring during the service provider’s work;
cancellation or unavailability of the service provider (illness, accident, hospitalization, etc.).
It is understood that each service provider hired by the Bride and Groom is solely responsible for the proper performance of their own services, and that the Service Provider shall not be held liable for the failures of a third party.

In the event of damage caused by the Bride and Groom or their guests to the Service Provider’s equipment, premises, or materials, the repair or replacement costs shall be borne entirely by the Bride and Groom.

The Bride and Groom declare that they are legally capable of contracting and are covered by valid civil liability insurance for themselves and their guests. As such, they undertake not to take any action against the Service Provider and to ensure that their insurers or any other third party also refrain from any action against it.

Finally, the Service Provider holds a professional drone pilot’s license, both practical and theoretical, and is covered by specific civil liability insurance for aerial photography using drones. Proof of insurance can be provided upon request.

14. Disputes

The Parties expressly agree that this contract is governed by and interpreted in accordance with French law, both in its formation and in its effects and performance.

In the event of a disagreement arising during the execution or interpretation of the contract, the Parties undertake to first seek an amicable solution through direct negotiation or any alternative dispute resolution method, before considering any legal action.

In accordance with Ordinance No. 2016-301 of March 14, 2016, relating to mediation, any customer with consumer status may use the services of a consumer mediator free of charge to attempt to amicably resolve a dispute with the Service Provider.

Recourse to mediation is only possible in the event of a proven dispute. The request must be initiated by the Customer, who must be able to demonstrate that they have taken the necessary steps prior to referring the matter to the mediator.

This service is entirely free of charge for the Customer.

Pursuant to Articles L.616-1 and R.616-1 of the French Consumer Code, the Service Provider hereby provides the contact details of the competent mediator:

CM2C – Consumer Mediation Center of Justice Conciliators

Email: cm2c@cm2c.net 
Telephone: +33 1 89 47 00 14
Website: https://www.cm2c.net/ 
Postal address: 14 rue Saint Jean, 75017 Paris
In the event of failure of the amicable resolution attempt, disputes shall fall under the exclusive jurisdiction of the French courts.

If any of the clauses of this contract are declared null and void or inapplicable under a legal or regulatory provision, it shall be deemed unwritten, without thereby rendering the contract as a whole or the other provisions null and void, which shall remain in full force and effect.